CATCOP Case Study

The Caribbean Regional Air Transport Connectivity Project – Saint Lucia (CATCOP) is a World Bank–funded initiative administered through the International Development Association (IDA). It spans multiple Caribbean countries, including Saint Lucia, and is executed by the Saint Lucia Air and Sea Ports Authority (SLASPA) with the Department of Civil Aviation, Ministry of Infrastructure, Ministry of Finance, and the Eastern Caribbean Civil Aviation Authority (ECCAA). The project aims to enhance air transport safety, align with international standards, improve airport resilience to natural disasters, and support informed planning for Saint Lucia’s two airports: George FL Charles Airport (Castries) and Hewanorra International Airport (Vieux Fort).

Stakeholders needed a single, official place to understand the project’s scope, follow component progress, access documents and procurement opportunities, and submit or track grievances. The platform had to serve government partners, suppliers, and the public while meeting expectations for transparency and clarity on a multi-component, multi-year programme.

We delivered a project website that centralizes CATCOP’s presence and key functions:

• Project overview and components: Clear sections for all five components: runway safety and resilience, air navigation modernization (e.g. ILS, ADS-B), institutional strengthening, project management, and contingent emergency response. Each component has its own page so users can drill into scope and progress.
• Documents: A dedicated area for project reports, publications, and guidelines so stakeholders can find official reference material quickly.
• Procurement: A section for procurement notices, opportunities, and tender documents so suppliers can discover and respond to CATCOP opportunities.
• Grievance mechanism: A way for the public to submit project-related concerns, complaints, or feedback and track resolution, supporting accountability and World Bank–aligned stakeholder engagement.
• News and announcements: Regular updates on project status, meetings, RFPs, and equipment (e.g. ADS-B, wildlife equipment) so the project stays visible and accountable.

The site supports CATCOP’s mission to enhance safe, resilient, and efficient air transport connectivity in the Caribbean through transparent communication and easy access to information and engagement
channels.

• React
• Next.js
• Sanity

• Strategy: We aligned with SLASPA and the Project Implementation Unit (PIU) on project goals, audiences (government, suppliers, public), and content structure for the five components, documents,
  procurement, and grievances. We defined the sitemap and user journeys so the site could scale as the project evolved.
• Content and structure: We mapped each component, document type, procurement flow, and grievance process to clear pages and navigation. We ensured the structure reflected World Bank and project
  communication needs while remaining easy to use for non-specialists.
• Design and development: We built an accessible, professional interface suited to a government and donor-funded project. We implemented component pages, document and procurement sections, the grievance
  entry point, and news/announcements, with a focus on clarity, performance, and maintainability for the PIU.
• Launch and support: We supported the team through launch and handover so they could publish announcements and keep content up to date. The platform remains the central digital hub for CATCOP transparency and stakeholder engagement.